Feedback and complaints

To give feedback or make a complaint, call to be confirmed, email to be confirmed, or write to Dispense Rx, Suites 9 and 10, Fountain House, Fountain Lane Business Park, Fountain Lane, Oldbury B69 3BH.

We acknowledge complaints within three working days, discuss how they will be handled and investigate them. We explain our findings and any action we will take.

For an NHS service complaint, you can complain to NHS Black Country Integrated Care Board instead of complaining to us. If you are unhappy with the final response, you can ask the Parliamentary and Health Service Ombudsman to investigate.

You can raise concerns about the pharmacy or a pharmacist with the General Pharmaceutical Council.